VIM Desktop Troubleshooting

VIM Desktop is Slow or Crashes on Startup

If the VIM Desktop application crashes on startup, try the following:

• Make sure your device meets the Minimum Hardware Requirements.

  • Verify that your graphics device is listed here: https://vulkan.gpuinfo.org/

• Make sure your graphics device drivers are up to date.

• Make sure to set your graphic settings to Prefer Maximum Performance.

• Set your device's power settings to Best Performance to avoid slow framerates.

• Uninstall Microsoft OpenCL, OpenGL, and Vulkan Compatibility Pack (if present) by going to your start menu > "Add or Remove Programs".

• Manually install the latest version of the Vulkan SDK for Windows.

  
  
  note

  NVIDIA Quadro graphics devices typically require the manual installation of the Vulkan SDK for Windows.

• ⚡ If you are using a laptop, make sure it is plugged into an active power source which can supply appropriate power to your device.

  
  
  Troubleshooting Anecdote

  We once had a laptop plugged into an electrical outlet which did not provide enough power to the device, and switching outlets fixed the issue.

Need Assistance?

If you are still having issues, please contact us at support@vimaec.com and send us a .zip of the VIM Desktop logs